Effective date: August 11, 2026 Last updated: August 20, 2026
WayFi Wireless LLC ("WayFi," "we," "us," "our") provides a Wi-Fi platform and partner dashboard. This policy explains what personal information we collect from account holders and partners, how we use and share it, and the choices available to you.
Scope. This policy applies to the WayFi partner dashboard at app.mywayfi.com and to WayFi's business relationships with its partner organizations. It does not apply to any third-party website, product, or service, each of which is governed by its own privacy policy.
Information we collect
We collect only what we need to operate the service:
- Account information — your name, email address, account credentials, and the organization and role you are associated with.
- Business information — details you provide about your organization and the locations you operate, including business addresses.
- Financial and payout information — records of payments we make to you, and limited status information about your payout account. See Payments.
- Usage information — how you interact with the dashboard, including log and device information such as IP address, browser type, and timestamps.
- Communications — messages you send us for support or other purposes.
We collect this information directly from you, automatically as you use the service, and from service providers who help us operate it.
Sensitive personal information
Some privacy laws treat certain information as "sensitive." The only such category we collect is your account log-in credentials — the email address and password used to access your account. We use them only to authenticate you and secure your account, we do not use them to infer characteristics about you, and we do not sell or share them. Because our use is limited to purposes that applicable law permits without a right to limit, no limitation request is necessary.
We do not collect financial account numbers or government identifiers. See Payments.
Payments
Payments to partners may be sent through Stripe. WayFi is not a bank or a financial institution.
If your payments are made through Stripe, you provide your banking and tax information directly to Stripe, not to us. Bank account numbers, routing numbers, taxpayer identification numbers, identity verification documents, and tax forms are collected and held by Stripe under its own privacy policy, available at https://stripe.com/privacy, and its own regulatory obligations, including identity verification and tax reporting. We do not receive, store, or have access to them. Your relationship with Stripe is governed by Stripe's own terms.
What we keep is limited to what we need to pay you: the status of your payout account, whether payouts are enabled, the last four digits of the account to be paid so you can confirm it is the right one, and records of the payments we have made — amounts, dates, and the periods they cover. We do not store full bank account numbers, routing numbers, taxpayer identification numbers, payment card numbers, or identity documents.
How we use information
We use personal information to:
- provide, maintain, and improve the service;
- create and manage your account and control what you can access;
- calculate and make payments to you;
- respond to your questions and provide support;
- send you service-related messages such as verification, invitations, password resets, and notices about changes;
- protect the service, detect and prevent fraud and abuse, and maintain security; and
- comply with our legal, tax, and recordkeeping obligations.
How we share information
- Service providers. We use third parties to host our infrastructure, process payments, send email, provide customer support, and provide mapping services. Their access is limited to performing those services for us.
- Legal and safety. We may disclose information when we believe in good faith that it is required by law or legal process, or is reasonably necessary to enforce our agreements or to protect the rights, property, or safety of WayFi, our users, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, with notice as required by applicable law.
The dashboard may link to third-party websites and services, including Stripe. We do not control them and are not responsible for their content, security, or privacy practices.
We do not sell your personal information, we do not share it for cross-context behavioral advertising, and we do not use it for targeted advertising.
Network data
WayFi supports carrier Wi-Fi offload: individuals connect to partner Wi-Fi networks automatically through their mobile carrier. We do not operate a captive portal, sign-up form, or registration page for people who connect, and we do not ask them for personal details. Network authentication and accounting use carrier-issued identifiers, and those identifiers are not retained in WayFi's analytics systems — the figures shown in the dashboard are aggregate counts and totals that do not identify individuals. Individuals who connect have a relationship with their mobile carrier, whose privacy policy governs the subscriber information that carrier holds.
How long we keep information
We retain each category for the period below, or for the period required to meet the purpose it was collected for, whichever is shorter — except where a longer period is required by law, including for tax, financial reporting, legal hold, or dispute resolution:
| Category | Retention |
|---|---|
| Account information | While your account is active, and up to 24 months after it is closed |
| Account credentials | While your account is active; cleared when the account is closed |
| Business information | While your organization is a WayFi partner, then with our business records |
| Payment and payout records | 7 years, to meet tax and financial reporting requirements |
| Payout account status from Stripe | While the payout relationship exists, then with the payment records |
| Usage and log information | Up to 24 months |
| Communications and support history | Up to 36 months |
| Aggregate data that does not identify anyone | Indefinitely |
Security
We maintain administrative, technical, and physical safeguards appropriate to the nature of the information, including encryption of data in transit, role-based access restrictions intended to limit access to an organization's own data, and one-way hashing of account passwords. Information you provide to Stripe is held by Stripe and is not stored in our systems.
No method of transmission or storage is completely secure, and we cannot and do not guarantee the security of your information. Keep your account credentials confidential and notify us promptly at info@wayfiwireless.com if you believe your account has been compromised. If a security incident affecting your personal information occurs, we will provide notice as required by applicable law.
Your privacy rights
Depending on where you live, you may have the right to:
- know and access the personal information we hold about you;
- correct information that is inaccurate;
- delete personal information we collected from you;
- receive a copy of your information in a portable format;
- opt out of the sale or sharing of personal information and of targeted advertising — we do none of these, so there is nothing to opt out of; and
- not be discriminated against for exercising these rights.
Residents of states with comprehensive privacy laws — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana — have these rights by statute. As a matter of practice, we make the same process available to everyone.
Some information cannot be deleted or disclosed on request: records we must retain for tax and financial reporting, information subject to a legal hold or a dispute, information whose disclosure would compromise another person's privacy, and information we must retain to comply with law. Information held by Stripe is subject to Stripe's own obligations, and a request to us cannot reach it — contact Stripe directly. Where we cannot fulfill a request, we will tell you why.
To exercise your rights, email info@wayfiwireless.com and describe your request. We will take reasonable steps to verify your identity, respond within the timeframe required by applicable law, and may decline a request we cannot verify. You may use an authorized agent with proof of authorization. If applicable law gives you a right to appeal our decision, appeal by replying to our response.
Children
The service is a business tool intended for adults acting on behalf of an organization. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.
United States
The service is offered from and intended for use in the United States, and information we collect is processed in the United States. We do not offer the service to individuals in the European Economic Area or the United Kingdom, and this policy makes no representations under the GDPR or UK GDPR.
Changes to this policy
We may update this policy from time to time. The current version is always posted at this address with its effective date. Where a change is material, we will provide notice as required by applicable law and, where practicable, by email to account holders.
Contact us
WayFi Wireless LLC 6580 Monona Drive, Ste 1110 Monona, WI 53716 United States info@wayfiwireless.com
If you have a privacy concern we have not resolved, you may contact the Attorney General of your state. California residents may also contact the California Privacy Protection Agency.